Florida Insurance Licensing Practice Exam

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Under the Florida Unfair Trade Practices Act, which of the following is NOT prohibited?

  1. Refusing to advise insured of reason claim denied in writing

  2. Denying a claim without reasonable investigation

  3. Keeping accurate records on a claim

  4. Settling a claim based on an altered application

The correct answer is: Keeping accurate records on a claim

Keeping accurate records on a claim is not prohibited under the Florida Unfair Trade Practices Act. This is because keeping accurate records is considered a best practice and is necessary for proper claims handling. The other options, such as refusing to advise the insured of the reason for denying a claim in writing or denying a claim without a reasonable investigation, are both prohibited under the Act. Additionally, settling a claim based on an altered application is also prohibited as it goes against the principles of fair and honest practices in the insurance industry.

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