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During what period of time must an adjuster reply to communication from a policyholder on a claim?

  1. 3 days

  2. 10 days

  3. 14 days

  4. 30 days

The correct answer is: 14 days

An adjuster must reply to communication from a policyholder on a claim within 14 days. This is the industry standard set by many insurance companies. Options A, B, and D are incorrect because they represent timelines that are too short or too long for a timely and efficient claim process. For example, 3 days may not provide enough time for the adjuster to properly review the claim and respond, while 30 days may be viewed as an unreasonable amount of time for the policyholder to wait for a response. Option D in particular may also create unnecessary delays and frustration for the policyholder, leading to potential complaints or negative reviews of the insurance company. Therefore, option C is the most appropriate and reasonable timeline for an adjuster to reply to communication from a policyholder on a claim.